Job Description

Job Responsibilities:

Handle high-volume data entry with accuracy, including customer billing information and payment escalations
Conduct utility outreach and coordinate with internal and external stakeholders
Prioritize and manage incoming customer requests, ensuring timely resolution
Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
Collaborate with cross-functional teams to audit work and provide feedback
Maintain confidentiality of sensitive customer and payment information
Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
Adapt to changing priorities, workflows, and business needs in a dynamic environment

Skills:

Handle high-volume data entry with accuracy, including customer billing information and payment escalations
Conduct utility outreach and coordinate with internal and external stakeholders
Prioritize and manage incoming customer requests, ensuring timely resolution
Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
Collaborate with cross-functional teams to audit work and provide feedback
Maintain confidentiality of sensitive customer and payment information
Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
Adapt to changing priorities, workflows, and business needs in a dynamic environment

Education/Experience:

Bachelors.

Job Tags

Similar Jobs

University of Alaska Fairbanks

Student Success and Instruction Librarian Job at University of Alaska Fairbanks

...The University of Alaska Fairbanks, Rasmuson Library seeks a highly motivated recently graduated librarian to serve as a non-tenure-track member of our instructional faculty. In this position youll teach our core information literacy course, LS101, as well as individual...

Gallin Associates

Charge Nurse - PACU RN Job at Gallin Associates

...Charge Nurse - Post-Anesthesia Care Unit (PACU RN) Job Type: Full-Time | On-Site Clinical Leadership Location: Great Falls, Montana We have partnered closely with a premier hospital organization dedicated to becoming Montana's healthcare provider of choice...

Five Below

Store Manager Job at Five Below

...full job descriptionHealth insuranceEmployee discountVision insuranceDental insuranceFull job descriptionAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in...

Aquent HR

Social Media Manager Job at Aquent HR

...Our company is on the lookout for a creative and driven Social Media Manager to join our skillful team. We are seeking a passionate individual... ...audiences. This is a fully remote role, offering the flexibility to work from any location. You will be responsible for creating and...

Valeo Financial Advisors LLC

Summer 2027: Marketing Internship Job at Valeo Financial Advisors LLC

...are looking for a dynamic and motivated Marketing Intern to join our team and gain hands-on... ...initiatives.This in-person internship is in our Carmel, IN office.DUTIES & RESPONSIBILITIES... ...of audiences and platforms~Create digital assets to elevate social media messaging...

Customer Support Analyst Job at SGS Consulting, Texas